Privacy Policy

1. Who we are and the scope of this policy

Hexingsheng Jewelry is the trading name used for the jewelry sourcing and manufacturing business operating this website. In this policy, "we," "us," and "our" refer to Hexingsheng Jewelry.

This policy applies to personal information processed through hailaiplastics.com, including information you provide when you submit or discuss a wholesale inquiry, request a quotation, contact us by email, phone, or WhatsApp, ask for samples, send product specifications, or arrange an order.

2. Personal information we collect

We collect only information that is reasonably needed to operate the website, communicate with customers and prospects, prepare quotations, fulfill orders, and protect the business.

Information you provide

• Identity and business information: name, company or store name, job title, and business type.
• Contact information: email address, phone number, WhatsApp number, country or region, and preferred contact method.
• Inquiry and order information: message content, product selections, quantities, sizes, materials, colors, custom specifications, target price, quotation history, order number, and delivery requirements.
• Files you send: reference images, drawings, logos, packaging artwork, and other documents needed to discuss or produce a custom item.
• Delivery and billing information: recipient name, company, shipping address, billing address, tax or customs information, and logistics instructions.
• Communications: correspondence with us by website form, email, phone, WhatsApp, or other agreed channels.

Information collected automatically

• IP address, approximate location derived from IP, browser and device type, operating system, language, and screen size.
• Pages viewed, links clicked, referring page, visit date and time, session duration, and error or security logs.
• Cookie identifiers and advertising or analytics event data described in Section 5.

3. Payments, credit cards, and financial information

This website does not ask for or store your full credit card or debit card number, CVV/CVC security code, PIN, or online banking password.

If payment is arranged for a wholesale order, it is processed through a bank or third-party payment provider selected for that transaction. That provider collects and processes payment credentials under its own privacy policy and security requirements. We may receive or retain limited transaction information needed for accounting and order reconciliation, such as the payer name, billing details, amount, currency, date, transaction reference, invoice, and payment status.

Do not send complete card details or banking passwords through a website form, email, or WhatsApp. If we receive information that is not required, we will delete or redact it where reasonably possible.

4. How and why we use personal information

• Respond to inquiries, identify suitable products, prepare quotations, and provide samples.
• Take steps requested before entering an order and perform our obligations under an order or supply agreement.
• Confirm specifications, arrange production, conduct quality control, process payments, organize shipping, and provide after-sales support.
• Maintain business records, invoices, customs and tax documentation, and resolve disputes.
• Operate, secure, troubleshoot, and improve the website and understand aggregate website usage.
• Measure advertising performance and, where permitted, present relevant marketing.
• Prevent fraud, misuse, security incidents, and violations of law.
• Comply with legal obligations and respond to lawful requests from authorities.

Depending on where you live, our legal basis may be performance of a contract or steps requested before a contract, our legitimate interests in operating and protecting the business, your consent, or compliance with a legal obligation. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing.

5. Cookies, analytics, and Meta Pixel

The website may use cookies and similar technologies to remember language or site preferences, maintain essential website functions, protect against abuse, understand visits, and measure advertising performance.

We use Meta Pixel (also known as Facebook Pixel) and related Meta technologies. When these technologies operate, Meta may receive information such as your IP address, browser or device information, cookie or advertising identifiers, the page URL and referrer, and events such as a page view or inquiry-page visit. We use this information to measure campaigns, understand whether advertising leads to website visits, and improve advertising relevance.

Meta processes information under its own privacy terms and may connect event data with a Meta account where permitted. You can limit cookies through your browser settings and adjust advertising preferences in your Meta account. Blocking non-essential cookies or tracking protection may reduce measurement and personalization but should not prevent access to this policy.

6. Who we share information with

We do not sell or rent personal information for money. We disclose only the information reasonably necessary for the following recipients and purposes:

• Website and IT providers: hosting, security, maintenance, email, storage, and technical support.
• Order partners: payment providers and banks, carriers, freight forwarders, customs agents, warehouses, and other logistics providers.
• Analytics and advertising providers: including Meta, when their technologies are used as described above.
• Professional advisers: accountants, auditors, insurers, and legal advisers where needed.
• Authorities and other parties: when required by law, to protect rights and safety, investigate fraud, or respond to valid legal process.
• Business transaction parties: in connection with a proposed merger, financing, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality measures.

Because we are based in China and some providers operate internationally, your information may be transferred to and processed in countries other than where you live. Where required, we use contractual or other recognized safeguards for international transfers.

7. How long we retain information

We keep personal information only for as long as needed for the purpose collected, including legal, accounting, security, and dispute-resolution requirements. Our typical retention periods are:

• General inquiries and quotation correspondence: up to 24 months after the last substantive interaction.
• Custom design files that do not become an order: up to 24 months, unless you ask us to delete them sooner.
• Order, invoice, payment-reference, shipping, customs, and accounting records: up to 7 years after the transaction, or longer if law requires.
• Website security and server logs: generally up to 12 months.
• Marketing contact records: until you opt out or after 24 months of inactivity, subject to a minimal suppression record needed to honor an opt-out.

Backup copies are removed on the applicable backup cycle. We may retain information longer when a claim, investigation, legal hold, or regulatory requirement applies.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access restrictions, secure connections, system updates, backups, and limiting information to people who need it for their work. No internet transmission or storage method can be guaranteed completely secure. Please contact us promptly if you believe information you sent to us has been compromised.

9. Your privacy rights and choices

Subject to local law, you may have the right to request access to personal information, correction, deletion, restriction, portability, or an objection to certain processing. You may also withdraw consent and opt out of marketing at any time.

To make a request, email 865377051@qq.com with the subject "Privacy Request" and describe the request and the contact details you previously used. We may need to verify your identity before responding. We will respond within the period required by applicable law and will not discriminate against you for exercising a privacy right.

If you are not satisfied with our response, you may contact the data protection or privacy regulator in your place of residence, where that right is available.

10. Children's privacy

This business-to-business website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and delete it where required.

11. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The latest version will remain at this URL, and the effective date at the top will identify the current version. Material changes may also be communicated through the website or directly where appropriate.